About Us

Our Philosophy & Culture

Total Technologies is your one-stop shop For Telecom & Cloud IT.

From local deployments to international projects, we serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more.


Our Expertise

Total Technologies connects the world with next generation IP solutions. From Unified Communications systems, to HD Video Conferencing, to Cloud Based Solution, we’re recognized as an industry leader due to our ability to offer World Class Customer Service and an extensive knowledge of IP based technology. We are a customer centric organization offering superior customer support from inception to completion.


Our Support

We are passionate leaders creating a unique synergy with our clients. From implementing solutions to providing certified customer training, we work to develop a true partnership with our clients. Our dedication stands out in every aspect of our business. This has been proven through the receipt of many prestigious industry awards to include Circle of Excellence, World Class Customer Satisfaction, and Major Accounts Partner of the Year.


Our Solutions

Our experience in deploying and marketing Next Generation IP (NGIP) solutions positions Total Technologies to be at the forefront of the NGIP evolution. Our solutions enhance manageability across your entire network and consolidate your business expenses. Our methodology for planning, designing, and implementing your IP-enabled applications improves efficiency, flexibility, and offers control of your companies business.

Our expertise is attained by adhering to our four core values:

Total Technologies excels at bringing you premium products with award-winning customer satisfaction. We have excelled in the industry as is evident by being awarded for our performance in the areas of sales, installation, and training. Notably, we’ve been recognized in the industry as one of the top 10 providers world-wide, and have been ranked highest for World Class customer satisfaction as determined by an independent third party research firm.

Known for unequaled technical expertise in IP infrastructure migration, our technicians are certified engineers with extensive knowledge of each product. Our technicians are required to attend ongoing training and continuously update their certifications. Our goal is to design, install, service, and maintain robust IP communication systems, built on a sound, well planned physical infrastructure.

Our Technical Assistance Center (TAC), staffed with an exceedingly dedicated team of certified engineers are available to our clients 24/7 via our web access portal, phone, and email. Dedication to responsiveness has brought us industry-wide recognition for our exceptional customer service record, and our ability to offer same day service.

Providing our clients with the flexibility, manageability, and control of their IP-based applications, through product certification programs, enables them to be self-sufficient, and become a complete owner of your IP-based solution.

Affiliates

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HCDE Choice Partner

Choice Partners national cooperative offers quality, legal procurement and contract solutions to meet government purchasing requirements. Staff at Choice Partners complete the legal, competitively bid government procurement process so YOU can act immediately to access the contract YOU need, saving time and money on the bidding process and purchase. More

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Ideacom Member

Independent Distributors Assn., LLC DBA The Ideacom Network is an organization of independent voice and data providers that have a common goal of providing the highest quality products to customers at a cost advantage in their marketplace. Our members constantly share important industry knowledge and best practices that are of enormous value to their businesses.

Ideacom accomplishes this through active member and vendor involvement, camaraderie, commitment, and focus. As a result of Ideacom’s core principles, our members deliver the very best products and services to their customers at competitive prices while maintaining the highest level of professionalism.

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Texas HUB Certified

Total Technologies, LLC has successfully met the established requirements of the State of Texas Historically Underutilized Business (HUB) Program to be recognized as a HUB. The statewide HUB Program facilitates the use of HUBs in state procurement and provides information on the state’s procurement process to minority and woman- owned businesses.

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Awards

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Total Technologies Has Received 23 Industry Awards

Customer Satisfaction

The Partner Customer Excellence Award is presented to ShoreTel’s Champion Channel Partners that have achieved world-class customer satisfaction scores as measured by an independent third party. Total Technologies has earned the ShoreTel Customer Satisfaction Award 13 times.

Circle of Excellence

The Circle of Excellence award is the highest honor ShoreTel bestows upon a partner. Awarded to only the Top 10 ShoreTel Partners worldwide, Total Technologies has earned the prestigious Circle of Excellence award from ShoreTel four years in a row. This award recognizes the top partners for Total Revenue, Performance, and Customer Satisfaction.

Marketing Achievements

Total Technologies has been awarded with the numerous Marketing Achievement Awards as a partner that has successfully brought in new, incremental revenue, with outstanding return on marketing dollars invested.