Browse F.A.Q. Topics
What are Total Technologies’ Hours of Operation?
We are open 8am to 5pm, Monday through Friday. Please feel free to contact us anytime during these hours. For after hours support, please refer to the Support Request Procedure section below.
What is included in my support package?
Where is Total Technologies located?
We are located at 16770 Imperial Valley Drive, Suite 130, Houston, Texas 77060.
RMA Request Procedures
1. Click Here to fill out an RMA Request form. This form will automatically generate an RMA ticket for you.
Please include the type of device, the mac address/serial number (listed on the back), and the color of device.
Switches will be shipped via UPS Next Day
Phones will be shipped via UPS Ground
Do you offer special deals on used phones?
Yes! We have plenty of overstock available at a discounted price. Check out our daily inventory page here.
Which ShoreTel phones and docking stations do you offer?
Total Technologies offers all of the currently available ShoreTel handsets and docking stations. Click here to view a detailed list.
End User Training
ShoreTel Connect Videos
Support Request Procedures
(Normal Business Hours Monday-Friday 8:00am-5:00pm)
1. Submit a Support Ticket
Please click here to sign in and submit a support ticket. This will automatically create your ticket and assign an engineer to the case. All requests will be responded to within 4 hours.
2. Call our Technical Assistance Center
Please dial 832.300.2828 to reach Total Technologies Technical Assistance Center (TAC) and you will be connected to a support engineer, if available. If you are asked to leave a message, please state your name, company name, call back number (very important) and a brief description of your problem, and an engineer will call you back within 4 hours. If you are calling regarding a total production System Outage, an engineer will respond within 1 hour. Please note service requests not covered by your Total Care Support Agreement will be billable at Total Technologies then current Professional Services price list.