Support

help@total-tec.com // 832.300.2828

To submit a Support Ticket, please click here.

Browse F.A.Q. Topics

General Questions

  • What are Total Technologies’ Hours of Operation?

    We are open 8am to 5pmMonday through Friday. Please feel free to contact us anytime during these hours. For after hours support, please refer to the Support Request Procedure section below.

  • What is included in my support package?

    We custom tailor our support packages for each customer based on the services and products they have installed. If you would like a detailed copy of your support package, Click Here to fill out a form on the My Support Package page or give us a call at 281.448.7676.

  • Where is Total Technologies located?

    We are located at 16770 Imperial Valley Drive, Suite 130, Houston, Texas 77060.

    Click here to send us a message or give us a call at 281.448.7676.

RMA Requests

  • RMA Request Procedures

    1. Click Here to fill out an RMA Request form. This form will automatically generate an RMA ticket for you.

    Please include the type of device, the mac address/serial number (listed on the back), and the color of device.

    Switches will be shipped via UPS Next Day

    Phones will be shipped via UPS Ground

Support Requests

  • Support Request Procedures

    (Normal Business Hours Monday-Friday 8:00am-5:00pm)

    1. Submit a Support Ticket

    Please click here to sign in and submit a support ticket. This will automatically create your ticket and assign an engineer to the case. All requests will be responded to within 4 hours.

    2. Call our Technical Assistance Center

    Please dial 832.300.2828 to reach Total Technologies Technical Assistance Center (TAC) and you will be connected to a support engineer, if available. If you are asked to leave a message, please state your name, company name, call back number (very important) and a brief description of your problem, and an engineer will call you back within 4 hours. If you are calling regarding a total production System Outage, an engineer will respond within 1 hour. Please note service requests not covered by your Total Care Support Agreement will be billable at Total Technologies then current Professional Services price list.